Return & Refund Policy

Last updated: July 16, 2026

For laboratory research use only. Products offered by Miramino are supplied exclusively for qualified laboratory research use. They are not drugs, foods, dietary supplements, cosmetics, or medical devices. They are not intended for human or animal consumption, therapeutic use, clinical use, diagnostic use, dietary supplementation, dosing, injection, ingestion, or administration.

1. Summary

Because research material integrity depends on chain of custody, storage conditions, and tamper control, all sales are final once an order leaves our facility unless Miramino approves a remedy under this policy.

2. Cancellations before shipment

Cancellation requests may be considered before shipment or fulfillment processing. Once an order has entered fulfillment, been packed, labeled, or transferred to a carrier, cancellation may no longer be available.

3. Returns

We generally do not accept returns of research materials. Returned products cannot be restocked or resold because we cannot verify storage, handling, tamper status, or chain of custody after delivery.

4. Eligible review scenarios

We may review refund, credit, or replacement requests for materially incorrect items, verified fulfillment errors, damaged shipments reported promptly with documentation, or other issues approved at our discretion.

5. Ineligible scenarios

Refunds are generally not available for buyer remorse, incorrect address entry, refused delivery, failure to retrieve a package, carrier delay outside our control, failure to follow storage guidance, unauthorized use, or orders inconsistent with research-use-only requirements.

6. Documentation required

To request review, email support@miramino.com with your order number, photos where applicable, tracking information, and a clear description of the issue within a reasonable time after delivery.

7. Chargebacks

We ask customers to contact us in good faith before filing a chargeback. Chargebacks that contradict delivery records, order confirmations, policy disclosures, or customer communications may be disputed with supporting documentation.

8. Final decision

Refunds, credits, and replacements are issued at Miramino’s discretion and do not create an obligation to provide the same remedy in future cases.

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